In these challenging times how many businesses are lowering their quality standards either knowingly or through a reduction in their attention to detail.
In many communities the need to ensure personal data accuracy is regulated in law but many business process outsourcing organisations remain passive in ensuring the data they hold remains accurate - relying upon their clients to inform them of issues - normally after mistakes have been made (many of which are costly - either monetarily or reputationally) .
Active monitoring and cross referencing of data is essential to spot potential problems and allows outsourcing organisation to offer a much more intelligent and proactive service to their customers - and if done comprehensively - could even for a revenue stream for them.
Understanding the data models and semantics for the information being held is the key to success - but this is not rocket science - as people, after all, (despite how certain organisations behave), are "real world beings" - so the information held is normally logical and understandable - therefore mapping between systems is simple even if volumes sometimes cause a problem.
Once customers core records are established and checked processes to keep the data accurate have to be embedded - and there is nothing better than confirming with the individual whether something is right or not - whilst people will often not volunteer a change - most will very quickly inform you of a problem - and if done properly will be welcomed.
Six Sigma is an excellent method and philosophy for addressing process deficiencies within organisations but perhaps common sense and a good service mentality are pre-requisites for achieving a higher level of quality in basic people data management.
I would welcome your views.
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